ACCESS FOR EVERYONE
Accessibility Statement
Secure-Ride Colorado is committed to making our website welcoming and usable for people with disabilities.
Last updated: October 8, 2026
Our commitment
As a Colorado non-emergency medical transportation company, we believe access to information is an important part of connecting people to the care they need. We are committed to aligning our website with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and to improving accessibility as our website develops.
Our accessibility work includes meaningful image alternatives, descriptive links, keyboard-accessible navigation, visible focus indicators, and readable text contrast. WCAG 2.1 Level AA is our target standard. A comprehensive accessibility evaluation has not yet been completed, and we do not claim that every part of the website fully conforms at this time.
Booking through the official MediDrive portal
Our Medicaid booking links route directly to the official MediDrive Member Portal at member.medidrive.comOpens in a new window or tab . The portal is operated by MediDrive, independently of Secure-Ride Colorado. Its accessibility and booking processes are managed by MediDrive.
If you encounter difficulty using the portal, call us for help identifying the appropriate booking contact. Health First Colorado ride eligibility, authorization, and provider assignment remain subject to the broker’s process.
Accessibility assistance and feedback
If you have difficulty reading, navigating, or using any part of our website, or need website information in an alternative format, please call Secure-Ride Colorado:
We welcome reports of accessibility barriers and requests for assistance. When contacting us, describe the page or feature involved, the difficulty you experienced, and, if you are comfortable sharing it, the device, browser, or assistive technology you used. Please do not provide medical records or other sensitive health information.
We will review reported issues and work to provide assistance or an appropriate alternative way to access the information or service. For private-pay transportation inquiries, you may contact us directly by phone.
Ongoing improvements
We will use feedback and accessibility reviews to guide improvements to our website. This statement will be updated as our accessibility work and contact options change.
This statement addresses digital accessibility. Our current vehicles are not wheelchair accessible; wheelchair-accessible rides are coming soon. For medical emergencies, call 911.